Terms & Cancellation Policy

Last updated: August 2026

Welcome to Kuu Holidays Private Limited (“Kuu Holidays,” “we,” “us,” “our”, CIN: U79110DL2026PTC469874). By using this website (kuuholidays.com) or booking travel services with us, you agree to the terms below.

1. About Our Services

Kuu Holidays provides bespoke travel planning and tour operations, including India domestic and international holiday packages, flight bookings, hotel accommodations, visa support, and private vehicle arrangements. Submitting an enquiry or quote request through this Site does not constitute a confirmed booking. All bookings are confirmed only after direct consultation with our team, issuance of a formal written quotation, and receipt of the agreed booking deposit.

2. Enquiries and Quotations

• Prices shown on the Site are starting estimates and may vary based on travel dates, seasonal demand, group size, and custom inclusions.
• Submitting an enquiry does not obligate you to purchase, and does not guarantee hotel/flight availability until formal reservation confirmation.

3. Cancellations & Refunds

Cancellation terms depend on airline fare rules, hotel non-refundable windows, and peak-season conditions applicable to your specific destination:

• All cancellation and refund terms applicable to your booking are clearly specified in writing in your customized travel voucher and booking summary prior to payment confirmation.
• In the event of a cancellation request, Kuu Holidays will process all eligible vendor refunds and credit notes promptly, returning approved funds within 5 to 7 business days per standard banking timelines.
• Where airlines or hotels allow date rescheduling, our team will assist you in shifting travel dates with minimal or zero amendment fees.

4. Liability & Disclaimers

• Kuu Holidays acts with due care and diligence in coordinating tour arrangements, accommodations, and transport providers.
• We are not liable for delays, cancellations, or disruptions caused by third-party carriers (airlines, railway operators), extreme weather conditions (snowstorms, landslides), government restrictions, strikes, or force majeure events beyond our reasonable control.
• Travelers are responsible for ensuring they carry valid identification, passports, required tourist visas, and travel insurance throughout their journey.

5. Website Content & Intellectual Property

• Content on this Site (including text, branding, graphics, itineraries) is the property of Kuu Holidays unless otherwise stated, and may not be reproduced or distributed without prior written consent.
• We strive to maintain accurate information; however, itinerary details, hotel amenities, and pricing may be updated periodically to reflect ground realities.

6. Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of India, with jurisdiction in New Delhi.

7. Contact Information

If you have any questions about these terms or wish to request a cancellation, please reach out to us: